Refund Policy
At Journey Abroad Advisory, we are dedicated to delivering high-quality immigration and relocation services. This Refund Policy outlines the conditions under which a refund may be granted.
1. Non-Refundable Services
Due to the nature of immigration consulting, most of our services are based on time and expertise rendered. Therefore, fees for the following are generally non-refundable:
- Initial consultation and assessment fees
- Service packages where work has already commenced
- Government or third-party application fees (e.g., visa, medicals, translations)
2. Eligibility for Refund
You may be eligible for a partial or full refund under the following conditions:
- If you cancel your application before document submission begins
- If a service has not been initiated within 7 days of payment
- If an error is made on our part that affects service delivery
3. Refund Request Procedure
To request a refund, please email us at info@journeyabroadadvisory.com with your full name, invoice number, and reason for the request. Our team will review the case and respond within 7 working days.
4. Discretionary Refunds
All refunds are processed at the sole discretion of Journey Abroad Advisory. We assess each case individually and reserve the right to reject a refund if the request does not meet the stated conditions.
5. Mode of Refund
Approved refunds will be processed via the original payment method or a bank transfer. Processing may take 7–14 working days depending on the financial institution.
6. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Journey Abroad Advisory
📍 Canada Office: 2550 Argentia Road, Unit 112, Mississauga, Ontario, L5N 5R1, Canada
📍 UK Office: 124 City Road, London, United Kingdom, EC1V 2NX
📧 info@journeyabroadadvisory.com
📞 UK: +44 7465 881107
📞 Canada: +1 437 616 5575
Last updated: June 2025